PAC Announces Return of On Demand File Updates



28-JUN-2023 (OTTAWA)Pardon Applications of Canada (“PAC”), a leading BBB Accredited Pardon & U.S. Waiver processing firm, has announced the return of “On Demand” File Updates for applicants across Canada in the process of applying for a Canadian Pardon and/or U.S. Waiver.

Back in April 2023, PAC announced changes to the way applicants requested a file update. The idea was good in theory — an automatic monthly email update would be issued to all Pardon & U.S. Waiver applicants across Canada providing an update on the status of each file. April & May updates were indeed issued, but some applicants communicated that they weren’t receiving the updates or there were technical concerns. As well, many applicants shared that they preferred to have the option of requesting a file update on demand in the My Account Dashboard. PAC listened, and the Request a File Update feature is back.

To Request a File Update
1️⃣   Login to your My Account Dashboard

2️⃣   Select “Request a File Update” and submit the form

3️⃣  Most likely, you’ll receive the update within 48 business hours to your email address on file. If Client Care deems it necessary, you may be contacted by phone.

Update Policies
status files can request an update once every sixty (60) days, while PRIORITY status files can request an update once every thirty (30) days.

PAC has also improved the quality of the updates sent to applicants. The updates generated through the Dashboard are now more customized and specific to the applicant’s file.

PAC’s Ongoing Service Commitment
Email [email protected] (include full name & 6-digit Account Number)
Schedule a Call
My Account Dashboard

Who is PAC?
Pardon Applications of Canada (PAC) is a leading  BBB (Ottawa) Accredited processing firm assisting Canadians and residents of Canada nationwide with the successful completion and government submission of Canadian Pardon (Record Suspension) and U.S. Waiver (I-192) applications. PAC is processed and managed by a dedicated team of committed Pardon and U.S. Waiver Officers, Assistants, Paralegals and Management who put the same care and detail into every application as if it were their own. Using RCMP Accredited Fingerprints, PAC adheres to the strict processing guidelines of both the Criminal Records Act (CRA) in Canada and U.S. Department of Homeland Security. At the heart of PAC’s service is communication. Regular updates are provided to every applicant via phone, mail & email, with optional text notification updates. PAC is bound by a nationwide Privacy Policy which ensures all applicants are serviced confidentially and with discretion.  No information is ever shared, distributed or sold.


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