Pardon Applications of Canada Ltd. (“PAC”) is committed to maintaining the highest standards of privacy, confidentiality, and data protection. Since its inception in 2011, PAC has never sold, rented, or shared client personal information with third parties for marketing or commercial purposes.
PAC collects personal information strictly for the purpose of providing its services, including but not limited to Canadian Pardons (Record Suspensions), U.S. Entry Waivers, Criminal Record Destructions, and related applications.
PAC limits its collection of personal information to what is necessary, relevant, and directly related to the services being provided.
Personal information may include:
Name, address, telephone number, and email address
Date of birth
Identification numbers or other unique identifiers
Financial information, including payment details
Criminal history and supporting legal documentation
Correspondence of a private or confidential nature
Information may be collected in person, by telephone, by mail, or through digital platforms, including PAC’s website.
By submitting personal information to PAC, you consent to its collection and use for the following purposes:
To assess eligibility and process applications
To communicate with you regarding your file
To provide, manage, and improve PAC services
To maintain internal records and administrative functions
To comply with legal and regulatory obligations
PAC does not collect or use personal information for unrelated or unnecessary purposes.
PAC does not sell, rent, trade, or otherwise disclose personal information to third parties for marketing or independent use under any circumstances.
Personal information may only be disclosed in the following limited situations:
Where required or permitted by law, regulation, or court order
Where necessary to complete your application process with relevant authorities or agencies
Where essential service providers (e.g., secure payment processors or communication vendors) are engaged strictly to support PAC operations.
In all such cases, information is disclosed only to the extent necessary and subject to strict confidentiality obligations.
PAC does not collect or use personal information for unrelated or unnecessary purposes.
PAC retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
All data, including digital and physical records related to completed, cancelled, or inactive files, as well as free online evaluations, is securely destroyed or permanently deleted when no longer required.
PAC takes reasonable steps to ensure that personal information is accurate, complete, and up to date.
You may request access to, or correction of, your personal information at any time by submitting a written request. Where appropriate, PAC will update or amend records and notify relevant parties as required.
In certain circumstances, access may be restricted in accordance with applicable laws, including where information contains references to third parties or is subject to legal privilege.
PAC employs appropriate physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
Telephone communications may be monitored or recorded for quality assurance, training, and record-keeping purposes. Security cameras may be used within PAC facilities for safety and loss prevention.
With your consent, PAC may send SMS/text messages related to your file, including updates, reminders, and account notifications.
Message frequency may vary
Message and data rates may apply
You may opt out at any time by replying “STOP”
You may request assistance by replying “HELP”
PAC does not sell or share your mobile number or SMS consent with any third party for marketing purposes. Messaging services may be facilitated by third-party vendors solely for delivery purposes and under strict confidentiality.
PAC reserves the right to modify this Privacy Policy at any time. Any updates will be posted on PAC’s website, and active clients may be notified where appropriate.
PARDON APPLICATIONS OF CANADA
200-440 Laurier Avenue West
Ottawa, ON K1R 7X6
[email protected]
