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Terms & Conditions

Introduction
This is the official nationwide website of the A+ Accredited Pardon Applications of Canada Ltd. (“PAC”). This document outlines the Terms and Conditions unconditionally effective in application to the use of this official website and any products, services or information (“Services”) available or advertised on the PAC website. By using this website or any of the products or services, you (“Applicant”) agree, without limitation or qualification, to be bound by all terms and conditions and any other alternative or additional terms, conditions, rules or policies (“Terms and Conditions”) of use or conduct contained within this document relating to the use of this website. Applicant is aware that Pardon Applications of Canada reserves full rights to change, modify, add, remove, or update any content within this document or website in its entirety from time to time, at its sole discretion. Please check this document periodically as continued use of the Pardon Applications of Canada Services and/or website means applicant agrees in full to all the Terms and Conditions herein. If applicant does not agree to the Terms and Conditions outlined in this document, applicant may not use this website or any products or services available or advertised by Pardon Applications of Canada.

A+ Accreditation & RCMP Accredited Fingerprints
PAC is A+ Accredited via the Better Business Bureau of Ottawa and uses RCMP Accredited fingerprints in each application process.

Policies and Information
PAC is a private application processing firm which serves as an intermediary agency between the Parole Board of Canada, Department of Homeland Security, RCMP and other government organizations to assist individuals to complete applications for a Canadian Pardon (Record Suspension), U.S. Entry Waiver, Non-Conviction Purge, Certified criminal record checks and others. PAC uses RCMP accredited fingerprints via digital services across Canada.  PAC does not offer or provide legal advice.

PAC guarantees to work to the full extent of their ability to assist applicants in completing applications for a Canadian Pardon, U.S. Entry Waiver, Non-Conviction Purge, Certified criminal record check and others, but it does not approve or deny such applications.

PAC guarantees a successful Canadian Pardon (Record Suspension) to applicants that meet the Parole Board of Canada’s eligibility requirements for a Pardon and comply with all guidelines and restrictions set out within the PAC “Pardon Approval Guarantee and Limitations” section of this document.

By using PAC’s online submission or application form, applying over the phone, applying in person, or via any other method for any product or service available or advertised by PAC’s website or advertising medium, applicant authorizes PAC to open a personal file and begin all associated tasks involving the process applied for. All agreed upon fees for services become due immediately with the exception of monthly payment programs agreed upon and issued in writing, via mail or email, to applicant.

Non-payment of fees or missing scheduled payments may, at the discretion of PAC, result in applicant’s file being placed on hold or suspended until contact is made and an appropriate payment plan is negotiated on a case-by-case basis. Files placed on hold or suspended may result in a re-activation fee. Files may not be reactivated and work may not resume on the file until an appropriate payment is made, including the re-activation fee if applicable, or other payment made in an agreed upon payment plan. Failure to contact PAC in a timely manner may result in cancellation of applicant’s file in which case any eligible and refundable portion of payments made is forfeited. PAC service fees are set strictly in relation to the preparation of all documents, consulting, 3rd party disbursements (courts, police, government filing fees), mailing expenses, photocopying, printing, long distance, office supplies, administrative fees etc. Applicant may be required to pay additional costs related to fingerprinting, RCMP record searches, Department of Homeland Security fees, or any other local, provincial or federal government fees. All of which, if applicable, are neither set nor governed by PAC and subject to change without notice. There are no hidden fees in PAC’s service and applicant process. Each applicant is issued a customized, detailed report outlining the exact fees for the entire process, down to the penny.

PAC agrees to complete all work in an expeditious and timely manner, however, PAC cannot extend any timeline guarantees with respect to third-party and/or government agencies in order to process and complete applications for any product or service available from PAC. Therefore, PAC cannot guarantee any timeline in which application results are received. Any estimated or quoted processing timelines provided are approximations and are dependent on numerous factors in the process.

It is the applicant’s responsibility to notify PAC immediately upon any address, phone number, contact information, legal name change, expiration of identification information which changes during PAC’s involvement in applicant’s file(s). Should any extra service or disbursement arise as a result of negligence on applicant’s part, or failure to report a change in applicant’s situation, applicant may be responsible for the fees involved in correcting the misinformation.

Declined credit card payments or missed scheduled payments may be subject to an overdue payment fee. Files may be placed on hold until such overdue fees are paid in full, or alternative arrangements made. Should applicant fail to pay any outstanding fees, including overdue, penalty and/or re-activation fees, applicant’s file may be placed on hold or cancelled with no further progress until such time as outstanding fees are paid in full.  Delinquent files may be permanently closed after thirty (30) calendar days of non-payment.

PAC agrees that all information provided by applicant is strictly confidential and shall not, under any circumstance be released, sold, distributed, rented or otherwise made available in any manner to any third-party organization or individual outside the bounds of the required government agencies or individuals that are employed or contracted with PAC to facilitate the application applied for. PAC’s privacy and discretion is extremely important and full details on PAC’s policies related to privacy are detailed within the Pardon Applications of Canada Privacy Policy.

PAC cannot in any way guarantee the success of any service related to a US Entry Waiver. The success of this service is dependent on the discretion and decision of the Department of Homeland Security (United States). PAC guarantees only to complete, in as accurately and timely a manner as possible, the required elements of the US Entry Waiver application to increase, as much as possible, the possibility of acceptance and success.  PAC cannot in any way guarantee the success of any service related to a Non-Conviction Purge. The success of this service is dependent on the discretion and decision of local or municipal police detachment(s). PAC guarantees only to complete, as accurately and timely a manner as possible, the required elements of the Non-Conviction Purge/Record Destruction application and petitioning to increase, as much as possible, the possibility of acceptance and success, but this in no way is a guarantee.

PAC serves applicants from coast to coast in Canada meaning exact tax rates can vary depending on the applicant’s home province of residence.  For purposes of pricing consistency and ease, PAC charges a 15% premium on all its applicable services, which is used to pay the exact provincial & federal taxes associated with the client’s file.  Any outstanding balance still available from this premium, after provincial & federal taxes are paid by PAC, is retained by PAC as an administration fee.  Therefore, fees or services charged or billed to the Applicant always include all applicable taxes.

PAC reserves full rights to reject any application for any product or service available or advertised on this website or any other official or non-official advertising medium.

Pardon (Record Suspension) Approval Guarantee and Limitations
PAC guarantees approval of a Canadian Pardon (Record Suspension) to all eligible applicants upon opening a file with PAC and paying, in full, including any re-activation or penalty fees, the appropriate fees. However, the guarantee is limited to the eligible applicant meeting each and every one of the following conditions, without exception:

  • official RCMP criminal record search must reveal strictly summary convictions, and zero indictable convictions;
  • hybrid offences must have been prosecuted summarily, which must be so indicated via verifiable court documents;
  • must not have been convicted of any sexual offences or related sexual convictions of any type, even if the sexual conviction is classified as a summary sexual offence;
  • applicants must have provided clear and accurate information to their PAC file representative during an initial phone consultation without omitting, withholding or amending any relevant information which could result in an unsuccessful application, whether it was intentional or not;
  • all payments must have been received according to the agreed upon Terms and Conditions outlined within this document;
  • no payments shall have been received late, missed, declined, or charged-back;
  • eligibility requirements must be met at the time of signing up for PAC’s services, otherwise the file will be on hold with no refund and will be resumed when eligibility is met, at which time the guarantee will be resumed as long as all other outlined conditions are met;
  • any law changes which come into effect subsequent to signing up for any PAC service, which may influence the possible outcome of the application, immediately  negates and removes the guarantee. PAC is not liable for unsuccessful applications resulting from any law changes to which it had no control;
  • should the RCMP criminal record search reveal no criminal record on file, the guarantee does not stand and no refund will be issued;
  • if applicant chooses to terminate the application for any reason.

Applicant Submission Form (ASF) & Optional Additions
Applicants are required to submit to PAC (via fax, email scan, mail or digital authorization) an Applicant Submission Form (ASF) within fifteen (15) days upon activating a file.  Receipt of the ASF authorizes PAC to immediately initiate work on the applicant’s behalf and also constitutes full acceptance of the Terms & Conditions of the applicant’s agreement herein including the applicant’s complete and entire payment schedule and payment commitment (if applicable).  Optional additions selected on the ASF will be billed according to the applicant’s payment method on file, with a receipt and confirmation of the addition provided by PAC within 48 business hours.  Once ordered, optional additions may be cancelled but are non-refundable.  Service or product related to optional additions begin immediately except for the digital transcript(s) which are included in the applicant’s final completed application process.

Pardon Qualification, Wait Periods & Pardon Eligibility Requirements
In cases where applicants purposely or mistakenly provide to PAC incorrect background information, incorrect conviction or restitution/fine payment dates, or if police and/or court records acquired by PAC on behalf of the applicant indicate an issue with the eligibility requirements for a Pardon as per the Criminal Records Act (CRA) of Canada, a wait period may be required causing the Pardon application to be placed on hold or the eligibility of a Pardon for the applicant may be temporarily or permanently affected.  PAC has no opportunity to know this information in advance upon the applicant’s initial phone consultation and is not responsible for the resulting legal wait period, if applicable.  Wait periods and Pardon eligibility requirements are denoted solely by the Criminal Records Act (CRA) of Canada to which PAC governs its application process.  In such cases, a Pardon applicant may be notified of a resulting wait period and have its file placed on a temporary hold until such time as the wait period nears expiration.

Free Application Confirmation Letter
Immediately upon activating a file with payment and upon submission of and processing of applicant’s ASF, applicant may request one (1) Confirmation Letter on PAC letterhead without fee. Confirmation Letter is written confirmation that PAC has opened a file and undertaken a specific application for the applicant but is not intended to suggest confirmation of approval for such application nor does it guarantee any benefit toward employment, travel or otherwise.  Applicants requesting more than one Confirmation Letter are subject to a Duplicate Service fee.

Application Transfer
There is no fee to transfer an application (for example, changing application from a U.S. Entry Waiver to a Canadian Pardon) within the first seven (7) days upon activation of any file.  After seven (7) days, transferring from one application to another  is subject to an immediate $95 (includes tax) transfer fee.  Applicant remains responsible for any additional disbursements, fingerprint fee, or government submission not already completed for the new application.  Transfer fees must be paid in full by applicant prior to the transfer.

Automatic Billing & Payment Methods
PAC automatically bills regular scheduled monthly program payments which are communicated well in advance to applicant. Automatic billing is an important aspect of each application to ensure that processing is not delayed and timelines are not missed in work completed by PAC, which could otherwise affect the quality and accuracy of PAC’s work.  In addition to regular scheduled monthly service payments, applicant authorizes PAC in advance to automatically bill 3rd Party Costs assuming these additional costs have been communicated to applicant with at least four (4) weeks notice. PAC agrees to provide a detailed explanation of each charge and an immediate receipt issued via email or mail, and to process the payment via the applicant’s already authorized payment method on file.  Applicant retains the option of cancelling automatic billing by informing PAC via email, fax or phone.  In this case, pending charges are invoiced to the applicant and work immediately ceases on each application processed until the invoiced amount is paid in full.  Note that cancelling automatic billing does not affect the applicant’s already agreed upon monthly payment program, if applicable, which will be billed automatically regardless of applicant’s automatic billing status.  Primary payment methods on file will be always be used first toward the automatic billing of costs and fees as per applicant’s agreement.  In the case of an overdue or suspended account due to non-payment, secondary payment methods are subject to automatic billing in order to fulfill the applicant’s agreement and avoid non-payment procedures.  Application agrees that in the case of non-payment using a primary payment method, the secondary payment method (if available) may be instituted as the primary payment method.  However, secondary payment methods will not be subject to automatic billing if the applicant has cancelled automatic billing as per above.

Cancellation Policies
There are two (2) types of cancellation requests:  1) the “Change-of-Heart” (COH) Cancellation Request within 24 business hours upon activation of a file and 2) “Cancellation Request Outside” 24 business hours (CRO) upon activation of any file with PAC.  The COH Cancellation Request is offered within the strict span of twenty-four (24) business hours after activation of a file denoted by the timestamp of the “Activation & Applicant Agreement”, which is emailed directly to the applicant within minutes following the opening of any file.  COH cancellation requests can be initiated via the online Change of Heart Cancellation Request or by emailing or contacting Client Care before the 24H period expires. Upon receipt of the COH request, applicant will be emailed and/or mailed a Cancellation Form which must be signed by the applicant and returned to PAC within twenty (20) business days (this is to allot for mailing time should the applicant not have or use a valid email).  Once the COH Cancellation Form has been received by PAC, a full refund shall be issued to the applicant less $75 (includes taxes), unless applicant has already submitted or digitally authorized the ASF Applicant Agreement agreeing to the full terms & conditions herein including their complete and entire payment schedule and payment commitment, in which case, no refund is applicable and the normal CRO 24 business hours applies with the appropriate cancellation fee, if applicable.  The CRO Cancellation Request is for applicants who have already submitted their signed ASF Applicant Agreement or are requesting cancellation outside twenty-four (24) business hours following activation of any file denoted by the timestamp of the “Activation & Applicant Agreement”, which is emailed directly to the applicant within minutes following the opening of any file.  CRO cancellation requests can be initiated via the online Cancellation Request Outside 24H or by emailing or contacting Client Care.  Upon receipt of the CRO request, applicant will be emailed and/or mailed a Cancellation Form which must be signed and returned to PAC to proceed with Cancellation, in addition to a Cancellation Fee if applicable.  Cancellation Fee is $250.00 OR the applicant’s remaining service balance, whichever is LESS.  Once the signed Cancellation Form is returned to PAC by the applicant, in addition to the Cancellation Fee, if applicable, the file is cancelled and applicant no longer remains responsible for payment of any remaining balance due after the cancellation fee is paid, if applicable.

Cancellation of File Due to New Criminal Charge(s)
Should applicant obtain a new criminal charge(s) after the activation of their file with PAC, during the applicant process, the entire file may be cancelled by PAC or subject to a Dormancy fee to maintain the file pending resolution of the charge(s).  If PAC offers applicant the opportunity to maintain the file, all charge(s) and court-imposed outcomes must be fully resolved, at which time, PAC will analyze the appropriate next steps for the applicant’s file.  In addition, an additional fee may apply to resume a file that has been placed on hold due to new criminal charge(s), regardless of the outcome.

Application Hold Option
Applicant may place an entire file with PAC on “Hold” for a Dormancy fee of $12.50 (includes tax).  During the hold, any agreed upon payments due and ongoing work are suspended until the hold is released. Work on the applicant’s file will only resume upon the re-activation of the file by completing the regular scheduled monthly payment and resuming the recurring payment schedule.

Documentation, File & Intellectual Property Ownership
PAC holds absolute right and ownership of all documentation, contents, transcripts & digital property related to a file until the account is paid in full or applicant cancels the file by following appropriate procedures.  Otherwise, applicant forfeits any rights to certified documents, fingerprints received, information processed, digital or written transcripts, information and/or any other work completed by or submitted to PAC prior to cancellation/closure.

Government Filing/Submission Fees & Potential 3rd Party Disbursements Not Included in Applicant’s Processing Fee
PAC’s application processing fees include all processing & legal work associated with the preparation and servicing of applicant’s file for any and each application.  Costs in addition to these disbursements are entirely applicant’s responsibility and will be itemized and billed according to the existing payment method on file. Fees may be billed depending on the number of specific court dispositions, number of convictions, number of non-conviction criminal charges, number of required local police record checks, and government filing fees.  PAC’s application service fees may not include applicable government submission fees such as the Homeland Security submission fee (currently $585 USD, subject to change by U.S. government without notice) for U.S. Entry Waiver applications and/or Parole Board of Canada submission fee (currently $631, subject to change by Canadian government without notice) for Canadian Pardon applications.  Applicant is entirely responsible for any resulting government submission fees, (if applicable).  However, in some cases itemized 3rd party costs will include these disbursements.Failure to pay these disbursements may result in applicant’s application file being placed on hold or closed.

Automatic Follow-Up Service for Completed Files
All completed applications or files receive a minimum one (1) year follow-up service period from PAC for routine inquiries/support, registration of application result or other basic services related to the Applicant’s completed application or file.  During the first year, any additional service requested by Applicant from PAC which is not routine or basic includes a discounted rate compared to non-completed services.  The amount of the discount ranges from 10%-50% depending on the service requested.  After one (1) year, Applicant’s payment method on file is automatically billed $45 (includes tax) per six (6) month period for continued follow-up service support.  Applicants are emailed the status of follow-up service related to their completed file and may cancel follow-up service at any time to receive a prorated refund of pre-paid service, if applicable.  Once cancelled, a new file must be activated for additional service/support.

Non-Compliance of Required Applicant Responsibilities
PAC reserves the right to close a file after a minimum six (6) months period in which applicant fails to communicate to PAC, fails to complete fingerprinting, fails to honor agreed upon payment(s), fails to return documents or any other missed deadline or missed responsibility by the applicant which causes PAC increased administration or consulting.  Re-activation of the file may be offered by PAC at its sole discretion with a re-activation fee, if applicable.

Dormancy & Duplicate Service Requests (DSR)
Dormancy may be applied to a file which is unable to progress toward its next phase or level of service due to an incomplete applicant responsibility within a reasonable time frame.  Dormancy begins on the six (6) months plus 1 day following issuance of instructions or a mailing to applicant requesting completion of an applicant responsibility and continues until the required applicant responsibility is fully completed.  During a file’s Dormancy Period, applicant’s are billed $12.50 on the same calendar day of the month in which Dormancy began, for ongoing administration and to uphold a basic service level of the file.  PAC reserves the right to apply or not to apply Dormancy to a file, depending on service needs, billing status and other factors.  Priority status files are not exempt from Dormancy.  Applicants who request duplication of a mailing, additional copies of legal documentation, re-sends of document packages such as mailed applicant kits, pre-government submission kits or any other mailing may be subject to a one-time Duplicate Service fee of $12.50 to cover the additional mailing and postage costs. Priority status files are exempt from DSR.

Dishonored Applicant Agreements
Applicants who dishonor the agreed upon terms & conditions of their Applicant Agreement and/or fail to complete the entirety of their agreed upon payment commitments, may be subject to closure of their file, submission to collections, and/or a legal claim by PAC to recover the dishonored commitment.  In cases where applicant requests to cancel their signed Applicant Agreement and payment commitments, the CRO cancellation procedure applies including the resulting cancellation fee, if applicable.

Abuse Policy
PAC, its Officers, employees or affiliates do not tolerate abusive, offensive or threatening language in any manner whatsoever. This includes inappropriate and/or vulgar language, threatening words via phone or email, or any other abusive or unprofessional behavior.  Applicants who threaten legal action, reputation defamation or any other form of threatening action will have their file immediately suspended and forwarded to a Legal Compliance Department without prejudice.  No service will be continued or offered nor refund issued while a file is suspended for applicant abuse.  Further abuse from the applicant may result in the initiation of harassment complaints to the authorities.  However, should the applicant agree to demonstrate the ability to accept agreed upon service in a professional manner, the file may be reactivated and service resumed.  Alternatively, PAC retains the right to close the file with all relevant documentation and/or work completed returned to the applicant and no refund of service issued.

General Provisions
Use of PAC’s services and your file are personal to applicant, and applicant may not assign rights or obligations to anyone. These Terms and Conditions constitute the entire agreement between PAC and applicant pertaining to applicant’s use of this PAC website, services, and content and supersede any prior agreements between applicant and PAC with respect to the subject matter hereof. PAC’s failure to insist upon or enforce strict performance of any right or provision of these Terms and Conditions shall not constitute or be construed as a waiver of any right or provision. If any of the provisions (or parts thereof) contained in these Terms and Conditions are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions (or parts thereof) contained herein. No changes to these Terms and Conditions shall be made except by a revised posting of this page or except as otherwise expressly stated herein. The parties have required that these Terms and Conditions and all documents relating thereto be drawn up in English.

Limitations of Liability
Applicant expressly understands and agrees that in no event shall PAC, including its affiliates and licencors, directors, employees, volunteers, subsidiaries, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether PAC had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with a) the use, inability to use or performance of any of the services of this PAC site, or b) any unauthorized access to or modification to any of applicant’s content or transmissions, or c) any other matter relating to this PAC site or any of the services.

Applicant expressly acknowledges that PAC has entered into this agreement, and has and will make this PAC site, content and services available to applicant in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that the same form an essential basis of the bargain between applicant and PAC. Applicant expressly agrees that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of, a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy or termination of this agreement.

Modifications
PAC reserves the right, in its sole discretion, to add to, remove, modify or otherwise change any part of these Terms and Conditions, in whole or in part, at any time. Except as otherwise expressly noted herein, changes will be effective when notice of such change is posted on this PAC site. Please check these Terms and Conditions regularly for updates. If any change is not acceptable to applicant, applicant must discontinue use of this PAC site and any service immediately. Applicant’s continued use of this PAC site, or any of the services after such changes are posted will constitute acceptance of those changes. Further, PAC reserves the right to change, modify, suspend or discontinue any aspect of this site, services, or content from time to time without notice or liability and for any reason whatsoever.

Indemnification
Applicant agrees to defend, indemnify, and hold harmless Pardon Applications of Canada, its respective officers, directors, employees, agents, including all third parties mentioned on a PAC site, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: a) applicant’s breach of any of these Terms and Conditions; b) applicant’s access to or use of a PAC site, Services, or content or c) applicant’s use of reliance or, or publication, communication, or distribution of anything on or from a PAC site or though any of the Services. Applicant will use best efforts to cooperate with PAC in the defense of any such claim. PAC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by applicant.

Trademarks/Copyright
All product, brand and company names, trademarks, logos, service marks and other names and icons provided on this site may in fact be the trademarks or copyright of Pardon Applications of Canada Ltd., and as such, the information, navigation and design of this site may not be reproduced without expressed written consent from PAC.

Links to Other Sites
Links on the PAC site may, in fact, take applicant to a third-party site. PAC provides these links as a courtesy and convenience and not as an endorsement by PAC in any way whatsoever. These linked sites are not necessarily under the control of PAC. If applicant decides to visit any linked site, applicant does so at own risk and it is entirely applicant’s responsibility to take all protective measures to guard against viruses and other destructive elements. PAC is not responsible for the content of any such linked sites or any other web page which is not part of this PAC site and under PAC’s controls. Unless otherwise expressly provided, PAC makes no representation or warranty regarding, and does not endorse, any linked site or the information, products or services appearing therein. Accordingly, applicant agrees that PAC will not be responsible or liable in any way for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any site linked.

Minors
In cases where applicant has authorized a minor to use this PAC site, or any of the Services, applicant recognizes that applicant remains fully responsible for: a) the online conduct of such minor; b) controlling the minor’s access to and use of this PAC site or any of the Services; and c) the consequences of any misuse by the minor. Applicant acknowledges that some of the areas of this PAC site may contain material that is inappropriate for minors.

Termination
Applicant acknowledges and agrees that PAC, in its sole and absolute discretion, may, without notice to applicant, suspend or terminate applicant’s account or applicant’s use of, or access to, this PAC site or any of the Services, and remove and discard any information or content related to this PAC site or any of the services and applicant’s use thereof, for any reason, including where PAC believes that applicant has violated any of these Terms and Conditions. Applicant further agree that PAC shall not be liable to applicant or any other person as a result of any such suspension or termination. If applicant is not satisfied with this PAC site, or any of the Services or with any Terms and Conditions, rules, policies, guidelines, or practices of PAC in operating this PAC site or any of the services, applicant’s sole and exclusive right and remedy is to immediately discontinue using this PAC site or any of the Services.