Terms & Conditions - Pardon Applications of Canada. Our Service... Your Freedom.

Terms & Conditions

Introduction

This is the official nationwide website of Pardon Applications of Canada Ltd. (“PAC”), the BBB (Ottawa) Accredited service established November 1, 2011. This document outlines the Terms and Conditions unconditionally effective in application to the use of this official website and any products, services, or information (“Services”) available or advertised on the PAC website. By using this website or any of the products or services, you (“You” or the “Applicant”) agree, without limitation or qualification, to be bound by all terms and conditions and any other alternative or additional terms, conditions, rules, or policies (“Terms and Conditions”) of use or conduct contained within this document relating to the use of this website. Applicant is aware that PAC reserves full rights to change, modify, add, remove, or update any content within this document or website in its entirety from time to time, at its sole discretion. Review this document regularly as continued use of PAC services and/or website constitutes full acceptance to all terms and conditions herein. If Applicant does not agree to the terms and conditions outlined in this document, Applicant must not use this website or any products or services available or offered by PAC.

Accreditation

PAC is Accredited via the Better Business Bureau (Ottawa) and uses RCMP Certified Fingerprints in each application process. Fingerprints are completed at registered RCMP detachments and third-party RCMP accredited services.

Policies and Information

PAC is a private application processing firm which serves as an intermediary agency between the Parole Board of Canada, Department of Homeland Security, RCMP and other government organizations to assist individuals to complete applications for a Canadian Pardon (Record Suspension), U.S. Entry Waiver, Non-Conviction Purge, Certified criminal record checks and others. PAC uses RCMP accredited fingerprints via digital services across Canada. PAC does not offer or provide legal advice.

PAC guarantees to work to the full extent of their ability to assist applicants in completing applications for a Canadian Pardon (Record Suspension), U.S. Entry Waiver, Non-Conviction Purge, Certified criminal record check and others, but it does not approve or deny such applications.

PAC guarantees a successful Canadian Pardon (Record Suspension) to applicants that meet the Parole Board of Canada’s eligibility requirements for a Pardon and comply with all guidelines and restrictions set out within the PAC “Pardon Approval Guarantee and Limitations” section of this document. By using PAC’s online submission or application form, applying over the phone, applying in person, or via any other method for any product or service available or advertised by PAC’s website or advertising medium, applicant authorizes PAC to open a personal file and begin all associated tasks involving the process applied for.

All agreed upon fees for services become due immediately except for monthly payment programs agreed upon and issued in writing, via mail or email, to applicant. Non-payment of fees or missing scheduled payments may, at the discretion of PAC, result in applicant’s file being placed on hold or suspended until contact is made and an appropriate payment plan is negotiated on a case-by-case basis. Files placed on hold or suspended may result in a re-activation fee. Files may not be reactivated, and work may not resume on the file until an appropriate payment is made, including the re-activation fee if applicable, or other payment made in an agreed upon payment plan. Failure to contact PAC in a timely manner may result in cancellation of applicant’s file in which case any eligible and refundable portion of payments made is forfeited.

PAC service fees are set strictly in relation to the preparation of all documents, consulting, 3rd party disbursements (courts, police, government filing fees), mailing expenses, photocopying, printing, long distance, office supplies, administrative fees etc. Applicant may be required to pay additional costs related to fingerprinting, RCMP record searches, Department of Homeland Security fees, or any other local, provincial, or federal government fees. All of which, if applicable, are neither set nor governed by PAC and subject to change without notice. PAC agrees to complete all work in a timely manner; however, PAC cannot extend any timeline guarantees with respect to third-party and/or government agencies to process and complete applications for any product or service available from PAC. Therefore, PAC cannot guarantee any timeline in which application results are received. Any estimated or quoted processing timelines provided are approximations and are dependent on numerous factors in the process.

It is the applicant’s responsibility to notify PAC immediately upon any address, phone number, contact information, legal name change, expiration of identification information which changes during PAC’s involvement in applicant’s file(s). Should any extra service or disbursement arise because of negligence on applicant’s part, or failure to report a change in applicant’s situation, applicant may be responsible for the fees involved in correcting the misinformation.

Declined credit card payments or missed scheduled payments may be subject to an overdue payment fee. Files may be placed on hold until such overdue fees are paid in full, or alternative arrangements made. Should applicant fail to pay any outstanding fees, including overdue, penalty and/or re-activation fees, applicant’s file may be placed on hold or cancelled with no further progress until such time as outstanding fees are paid in full. Delinquent files may be permanently closed and/or purged after thirty (30) calendar days of non-payment.

PAC agrees that all information provided by applicant is strictly confidential and shall not, under any circumstance be released, sold, distributed, rented, or otherwise made available in any manner to any third-party organization or individual outside the bounds of the required government agencies or individuals that are employed or contracted with PAC to facilitate the application applied for.

PAC’s privacy and discretion are extremely important and full details on PAC’s policies related to privacy are detailed within the Pardon Applications of Canada Privacy Policy.

PAC cannot in any way guarantee the success of any service related to a US Entry Waiver. The success of this service is dependent on the discretion and decision of Customs & Border Protection, a division of the Department of Homeland Security (United States). PAC guarantees only to complete, in as accurately and timely a manner as possible, the required elements of the US Entry Waiver application to increase, as much as possible, the possibility of acceptance and success.

PAC cannot in any way guarantee the success of any service related to a Non-Conviction Purge. The success of this service is dependent on the discretion and decision of local or municipal police detachment(s). PAC guarantees only to complete, as accurately and timely a manner as possible, the required elements of the Non-Conviction Purge/Record Destruction application and petitioning to increase, as much as possible, the possibility of acceptance and success, but this in no way is a guarantee.

PAC serves applicants from coast to coast in Canada meaning exact tax rates can vary depending on the applicant’s home province of residence. Since the vast majority of legal work on applicant files is completed in Ontario, Canada, and for purposes of pricing consistency and simplicity, fees and prices of services are subject to an additional 13% HST.

PAC reserves full rights to reject any application for any product or service available or advertised on this website or any other official or non-official advertising medium.

Pardon (Record Suspension) Approval Guarantee and Limitations

PAC guarantees approval of a Canadian Pardon (Record Suspension) to all eligible applicants upon opening a file with PAC and paying, in full, including any re-activation or penalty fees, the appropriate fees. However, the guarantee is limited to the eligible applicant meeting each one of the following conditions, without exception:

official RCMP criminal record search must reveal strictly summary convictions, and zero indictable convictions;
hybrid offences must have been prosecuted summarily, which must be so indicated via verifiable court documents;
must not have been convicted of any sexual offences or related sexual convictions of any type, even if the sexual conviction is classified as a summary sexual offence;
applicants must have provided clear and accurate information to their PAC file representative during an initial phone consultation without omitting, withholding or amending any relevant information which could result in an unsuccessful application, whether it was intentional or not;
all payments must have been received according to the agreed upon Terms and Conditions outlined within this document;
no payments shall have been received late, missed, declined, or charged-back;
eligibility requirements must be met at the time of signing up for PAC’s services, otherwise the file will be on hold with no refund and will be resumed when eligibility is met, at which time the guarantee will be resumed as long as all other outlined conditions are met;
any law changes which come into effect after signing up for any PAC service, which may influence the possible outcome of the application, immediately negates and removes the guarantee. PAC is not liable for unsuccessful applications resulting from any law changes to which it had no control;
should the RCMP criminal record search reveal no criminal record on file, the guarantee does not stand and no refund will be issued;
if applicant chooses to terminate the application for any reason.

Applicant Submission Form (ASF) & Optional File Upgrades

Applicants are required to submit to PAC (via fax, email scan, mail, or digital authorization) an Applicant Submission Form (ASF) within fifteen (15) days upon activating a file. Receipt of the ASF authorizes PAC to immediately initiate work on the applicant’s behalf and constitutes full acceptance of the Terms & Conditions of the applicant’s agreement herein including the applicant’s complete and entire payment schedule and payment commitment (if applicable). Optional file upgrades selected on the ASF will be billed according to the applicant’s payment method on file, with a receipt and confirmation of the addition provided by PAC within 48 business hours. Once ordered, file upgrades may be cancelled but are non-refundable. Service or product related to optional additions begin immediately except for the digital transcript(s) which are included in the applicant’s final completed application process.

Pardon Qualification, Wait Periods & Pardon Eligibility Requirements

In cases where applicants purposely or mistakenly provide to PAC incorrect background information, incorrect conviction or restitution/fine payment dates, or if police and/or court records acquired by PAC on behalf of the applicant indicate an issue with the eligibility requirements for a Pardon as per the Criminal Records Act of Canada, a wait period may be required causing the Pardon application to be placed on hold or the eligibility of a Pardon for the applicant may be temporarily or permanently affected. PAC has no opportunity to know this information in advance upon the applicant’s initial phone consultation and is not responsible for the resulting legal wait period, if applicable. Wait periods and Pardon eligibility requirements are denoted solely by the Criminal Records Act of Canada to which PAC governs its application process. In such cases, a Pardon applicant may be notified of a resulting wait period and have its file placed on Dormancy until such time as the wait period nears or reaches expiration.

Free Application Confirmation Letter

Immediately upon activating a file with payment and upon submission of and processing of applicant’s ASF, applicant may request one (1) Confirmation Letter on PAC letterhead without fee. Confirmation Letter is written confirmation that PAC has opened a file and undertaken a specific application for the applicant but is not intended to suggest confirmation of approval for such application nor does it guarantee any benefit toward employment, travel or otherwise. Applicants may request more than one Confirmation Letter so long as the file is in good standing.

Application Transfer

There is no fee to transfer an application (for example, changing application from a U.S. Entry Waiver to a Canadian Pardon) within the first seven (7) days upon activation of any file. After seven (7) days, transferring from one application to another is subject to a $150+HST transfer fee. Applicant remains responsible for any additional disbursements, fingerprint fee, or government submission not already completed for the new application. Transfer fee must be paid in full by applicant prior to the transfer.

Automatic Billing & Payment Methods

PAC automatically bills regular scheduled monthly program payments which are communicated well in advance to applicant. Automatic billing is an important aspect of each application to ensure that processing is not delayed, and timelines are not missed in work completed by PAC, which could otherwise affect the quality and accuracy of PAC’s work. In addition to regular scheduled monthly service payments, applicant authorizes PAC in advance to automatically bill 3rd Party Costs assuming these additional costs have been communicated to applicant with at least four (4) weeks notice. PAC agrees to provide a detailed explanation of each billing and an immediate receipt issued via email or mail, and to process the payment via the applicant’s already authorized payment method on file. Applicant retains the option of cancelling automatic billing by informing PAC via email, fax, or phone. In this case, future billings are invoiced to the applicant and work immediately ceases on the file until the invoiced amount is paid in full. Note that cancelling automatic billing does not affect the applicant’s already agreed upon monthly payment program, if applicable, which will be billed automatically regardless of applicant’s automatic billing status. Primary payment methods on file will always be used first toward the automatic billing of costs and fees as per applicant’s agreement. In the case of an overdue or suspended account due to non-payment, secondary payment methods are subject to automatic billing to fulfill the applicant’s agreement and avoid non-payment procedures. Applicant agrees that in the case of non-payment using a primary payment method, the secondary payment method (if available) may be instituted as the primary payment method. However, secondary payment methods will not be subject to automatic billing if the applicant has cancelled automatic billing as per above.

Cancellation of File by Applicant

Applicants seeking to cancel their entire file with PAC must submit the Cancellation Request Form (CRF) and await confirmation of the cancellation of their file within 48 business hours. Applicant agrees that there is no cancellation fee and any remaining balance due from applicant to PAC will be waived. Applicant further agrees that upon cancellation, no refund will be issued by PAC for any payment(s) already completed, for any reason, and that applicant immediately forfeits ownership of all completed work, relevant legal documents and/or items submitted by applicant to PAC related to the file, and that PAC may archive or destroy this work/documents at its sole discretion. Applicant retains the opportunity to complete a File Ownership Transfer payment of $150 +HST, in which case all relevant contents of the Applicant’s file including fingerprints, identification, questionnaires, certified court records, certified police records, Parole Board of Canada documents, U.S. Homeland Security documents, affidavits, and any other documents would be mailed to Applicant’s address on file without prejudice.

Cancellation or Dormancy of File by PAC due to New Criminal Charge(s)

Should applicant obtain a new criminal charge(s) after the activation of their file with PAC, during the applicant process, the entire file may be suspended, cancelled or subject to Dormancy pending full resolution of the charge(s) including a new legal wait period, if applicable. If PAC offers applicant the opportunity to maintain the file, all charge(s) and court-imposed outcomes must be fully resolved, at which time, PAC will analyze the appropriate next steps for the applicant’s file.

Documentation, File & Intellectual Property Ownership

PAC holds absolute right and ownership of all documentation, contents, transcripts & digital property related to a file until the account is paid in full or applicant cancels the file by following appropriate procedures. Otherwise, applicant forfeits any rights to certified documents, fingerprints received, information processed, digital or written transcripts, information and/or any other work completed by or submitted to PAC prior to cancellation/closure.

CDR, Government Filing/Submission & Potential 3rd Party Disbursements Not Included in Base Service Fee

PAC’s service fee includes all actual legal work associated with the preparation, processing, and servicing of applicant’s file for any and each application. The service fee does not include additional disbursements which are entirely applicant’s responsibility and will be itemized and billed according to the existing payment method on file. A fully transparent, detailed, and thorough Criminal Record Disbursement Report (CDR) will be emailed and/or mailed to applicant clearly itemizing these additional disbursements which may be billed depending on the number of specific court dispositions, number of convictions, number of non-conviction criminal charges, number of required local police record checks, government filing fees and optional recommended services. PAC’s service fees may not include applicable government submission fees such as the Homeland Security submission fee (currently $1100 USD, subject to change by U.S. government without notice) for U.S. Entry Waiver applications and/or Parole Board of Canada submission fee (currently $50.00, subject to change by Canadian government without notice) for Canadian Pardon applications. Applicant is entirely responsible for government submission fees (if applicable) or the difference in the fees should the fee increase during the applicant process. Disbursements are itemized in good faith via the CDR, however, in the unlikely event that a disbursement paid by applicant is no longer used or required throughout the duration of applicant’s file, no refund or credit will be issued. Failure to pay additional disbursements may result in applicant’s file being placed on Dormancy or closed.

Balance Owing Hold before Government Submission

Before submission of a completed Pardon application to the Parole Board of Canada, applicants total balance owing to PAC must be $500.00 or less and the file must have a history of payment compliance. The absence of one or both of these factors will result in the file being placed on a temporary hold until the applicant’s total balance is $0.00, at which point, the completed Pardon application will be immediately submitted. Applicant remains fully responsible for any expiration of documents and/or other work which becomes required between the time of the hold and the actual submission date.

Non-Compliance of Required Applicant Responsibilities

PAC reserves the right to close a file after a minimum six (6) months period in which applicant fails to communicate to PAC, fails to complete fingerprinting, fails to honor agreed upon payment(s), fails to return documents or any other missed deadline or missed responsibility by the applicant which causes PAC increased administration or consulting. Re-activation of the file may be offered by PAC at its sole discretion with a re-activation fee, if applicable.

File Hold Option

Applicant may place entire file with PAC on “Hold” for a fee of $15+HST each Friday of each week. During the Hold period, any agreed upon payments due and ongoing work are suspended until the file is re-activated from Hold or cancelled.

Dormancy (Monthly / Weekly)

Dormancy may be applied by PAC to any file that is unable to progress to its next phase or level of service due to a legal waiting period, overdue billing, or an incomplete applicant responsibility, where such responsibility has remained outstanding for a minimum of one hundred (100) calendar days following the issuance of instructions via email, telephone, and/or mail.

PAC may, at its sole discretion, apply one (1) of two (2) Dormancy types: Monthly Dormancy (MDCY) or Weekly Dormancy (WDCY). MDCY is generally applied where a file is on hold due to a legally mandated waiting period under the Criminal Records Act. WDCY is generally applied in all other circumstances.

During a Weekly Dormancy (WDCY) period, the applicant authorizes PAC to automatically bill $15+HST on a recurring weekly basis, on a consistent day each week, using the applicant’s primary payment method on file. During a Monthly Dormancy (MDCY) period, the applicant authorizes PAC to automatically bill $35+HST on a recurring monthly basis, on a consistent day each month, using the applicant’s primary payment method on file. These fees are applied to cover ongoing administrative costs and to maintain a basic level of service on the file.

A file may not be subject to both MDCY and WDCY concurrently. Dormancy, whether MDCY or WDCY, will continue indefinitely until the applicable legal waiting period has elapsed, all outstanding payments have been satisfied, or all required applicant responsibilities have been completed, or until the file is cancelled.

PAC reserves the right, at its sole discretion, to apply or decline to apply Dormancy to any file based on service requirements, billing status, or other relevant factors.

If any Dormancy payment is declined, reversed, or otherwise dishonoured, PAC reserves the right to immediately close the file. Any such file closure will be subject to a minimum thirty (30) day reactivation period and may require payment of a reactivation fee.

The applicant may request receipts for any Dormancy payments made at any time, and PAC will provide such records upon request.

Dishonored Applicant Agreements

Applicants who dishonor the agreed upon terms & conditions of their Applicant Agreement and/or fail to complete the entirety of their agreed upon payment commitments, may be subject to closure of their file, submission to collections, and/or a legal claim by PAC to recover the dishonored commitment. In cases where applicant requests to cancel their signed Applicant Agreement and payment commitments, the CRF cancellation procedure applies including the resulting cancellation fee, if applicable.

Misuse of Pardon Application Confirmation Letter

In the event that an Applicant requests and receives a complimentary Pardon Application Confirmation Letter from PAC, signs and returns the Applicant Submission Form, completes the initial payment associated with their file, and subsequently cancels their file within 60 days of receipt of this letter, PAC reserves the right to notify the Parole Board of Canada and/or local law enforcement agencies in writing regarding the potential misuse of this letter. Such written notification may include the Applicant’s name, a timeline of events leading to the cancellation, an advisement that the Applicant did not honour their commitment to the process, and a warning that any letter bearing the Applicant’s name which suggests or confirms an active file with PAC is fraudulent. This information may be considered by the Parole Board of Canada and/or local law enforcement agencies at their sole discretion, for example, in the evaluation of any future Pardon applications submitted by the Applicant.

Abuse Policy

PAC, its Officers, employees, or affiliates do not tolerate abusive, offensive, or threatening language in any manner whatsoever. This includes inappropriate and/or vulgar language, threatening words via phone or email, or any other abusive or unprofessional behavior. Applicants who make legal threats, reputation defamation or any other form of threatening action will have their file immediately suspended and forwarded to a Legal Compliance Department without prejudice. No service will be continued or offered, nor refund issued while a file is suspended for applicant abuse. Further abuse from the applicant may result in the initiation of harassment complaints to authorities. However, should the applicant agree to demonstrate the ability to accept agreed upon service in a professional manner, the file may be reactivated, and service resumed. Alternatively, PAC retains the right to close the file with all relevant documentation and/or work completed returned to the applicant and no refund of service issued.

Assignment and Inurement

Use of PAC’s services are personal to applicant, and applicant may not assign rights or obligations to anyone. All applicable obligations of the applicant to pay fees to PAC for services provided shall ensure to the successors and legal representatives of the applicant.

Use of Website Agreement

These Terms and Conditions constitute the entire agreement between PAC and applicant pertaining to applicant’s use of this PAC website. PAC’s failure to insist upon or enforce strict performance of any right or provision of these Terms and Conditions shall not constitute or be construed as a waiver of any right or provision.

Severability

If any of the provisions (or parts thereof) contained in these Terms and Conditions are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions (or parts thereof) contained herein.

Limitations of Liability

Applicant expressly understands and agrees that in no event shall PAC, including its affiliates and licensors, directors, employees, volunteers, subsidiaries, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether PAC had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with a) the use, inability to use or performance of any of the services of this PAC site, or b) any unauthorized access to or modification to any of applicant’s content or transmissions, or c) any other matter relating to this PAC site or any of the services. PAC further disclaims all liability for any consequences that may arise from any authorized reproduction, access or use of the website or its content. In no event will PAC be liable for damages or losses resulting from viruses, data corruption, communication interception, work delays, lost profits, failed messages, arising as a result of transmission errors or problems, telecommunications service providers, PAC’s contractors, third-party suppliers of products or services, damages or losses caused by you or your respective agents or other events beyond the control of PAC. Ensuring that your data and/or equipment used in connection with your use of the website and its content is adequately protected is entirely your responsibility. Any representations, warranties or covenants with respect to any services referred to in the website shall be subject to, governed by, and as stated in the applicable terms governing the provision of the same. Applicant expressly acknowledges that PAC has entered into this agreement, and has and will make this PAC site, content and services available to applicant in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that the same form an essential basis of the bargain between applicant and PAC. Applicant expressly agrees that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of, a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy or termination of this agreement.

Exclusion and Disclaimer of Warranties

PAC makes no representation or warranty regarding the functionality, good working order or condition of the website, its suitability for use, or that its use, or any information or material including any downloadable software, accessed from or through the website will be uninterrupted or error-free. PAC does not represent, warrant, or undertake that any errors or omissions on or relating to the website will be corrected or that any server from which the website is operated is or will be free from viruses or other harmful components. The website is provided on an “as is” and “as available” basis and PAC does not make or give any representation, warranty or condition of any kind whether express or implied, written or oral, statutory or otherwise, including without limitation: (i) warranties as to uninterrupted or error free transactions, privacy, or security, (ii) accuracy, adequacy or completeness of information or results obtained from the use of information provided on the website; or (iii) merchantability, quality, title, durability, suitability, non-infringement or fitness for a particular purpose or those arising out of a course of dealing or usage of trade. These exclusions are in addition to any specific exclusion otherwise provided in these terms. Use of the website and its content is entirely at your own risk. PAC shall not be responsible for any detrimental reliance you may place on the website or its content. The information provided on the website and its contents is for information purposes only and is not intended to provide specific advice of any kind, including without limitation legal or immigration advice. It should not be relied upon in that regard, and any reliance on your part in that respect is solely your own risk.

Modifications

PAC reserves the right, in its sole discretion, to add to, remove, modify, or otherwise change any part of these Terms and Conditions, in whole or in part, at any time. Except as otherwise expressly noted herein, changes will be effective when notice of such change is posted on this PAC site. Please check these Terms and Conditions regularly for updates. If any change is not acceptable to applicant, applicant must discontinue use of this PAC site and any service immediately. Applicant’s continued use of this PAC site, or any of the services after such changes are posted will constitute acceptance of those changes. Further, PAC reserves the right to change, modify, suspend, or discontinue any aspect of this site, services, or content from time to time without notice or liability and for any reason whatsoever.

Indemnification

Applicant agrees to defend, indemnify, and hold harmless Pardon Applications of Canada, its respective officers, directors, employees, agents, including all third parties mentioned on a PAC site, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: a) applicant’s breach of any of these Terms and Conditions; b) applicant’s access to or use of a PAC site, Services, or content or c) applicant’s use of reliance or, or publication, communication, or distribution of anything on or from a PAC site or though any of the Services. Applicant will use best efforts to cooperate with PAC in the defense of any such claim. PAC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by applicant.

Intellectual Property Rights

Material on this website, including but not limited to text, data, wallpaper, icons, images, illustrations, audio clips, video clips, surveys, information, artwork, graphics, music, software, and special promotions, (collectively the “Content”) (through license or otherwise), is owned and controlled by PAC, and PAC does not represent or warrant that such material does not infringe the rights of any other person or entity. The Content on this website is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international treaties. You may not sell or modify any of the Content or reproduce, download, upload, transmit, republish, display, perform, distribute, decompile, reverse engineer, disassemble, create derivative works from software which forms part of the Content or otherwise use any part of the Content in any manner whatsoever without the prior written consent of PAC or the applicable third party or except as specifically permitted on this website. The use of the Content on any other website or networked computer is strictly prohibited. Any infringement of PAC’s rights will result in appropriate legal action. Trademarks, logos, and service marks (collectively, “Marks”) displayed on this website are registered or unregistered Marks which are the property of PAC or other third parties. The display of these Marks on this website does not imply that a license or right of any kind has been granted. You are not permitted to use or display any of these Marks without the prior written consent of PAC or the applicable third party. Nothing in this website is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act. Notwithstanding the foregoing, PAC authorizes you to make one electronic or paper copy of the information posted on any page of this website provided that the copy is used solely for non-commercial, personal purposes, the Content is not to be altered, redistributed, published, broadcast, or copied and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices.

Links to Other Sites

From time to time and for your convenience only, this website may contain links to other websites that are entirely independent of PAC and this website and are otherwise owned and operated by independent bodies. These website links are provided as a convenience only. If you decide to visit such websites, you do so at your own risk. PAC has not reviewed and does not guarantee the accuracy of information contained on such websites and PAC disclaims, expressly and impliedly, any responsibility or liability for the accuracy, relevance, copyright, compliance, legality, decency or suitability of any material, content, products, services, or information found on any linked website. The use of such links on this website does not constitute in any manner a reflection on, affiliation with, or endorsement by PAC of any such website or entity or its respective information, products or services and PAC makes no representations or warranties, express or implied, concerning any products, services, information, or security of the information found on any linked websites and you hereby irrevocably waive any claim against us with respect to such sites. It is up to you to take precautions to ensure that whatever you select for your use if free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. In no event will PAC be liable to any party for any direct, indirect, special, or other consequential damages for any use of any hyperlinked website, including, without limitation, any lost profits, business interruption, lost programs, or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

Cookies/Analytics

When you visit the PAC website, a small data file called a cookie may be sent to your computer. Cookies are generally used to make it more convenient to use the PAC website. Persistent cookies are stored on your computer when you visit certain websites, while session cookies expire when you close your browser. PAC may use either or both types of cookies. Session cookies facilitate your use and navigation of our sites, while persistent cookies identify your browser and IP (Internet Protocol) address, but do not collect personal information such as your name and address. Web analytics can be described as the collection, analysis, measurement, and reporting of data about web traffic and user visits for the purposes of understanding and optimizing web usage. From time-to-time PAC may use web analytics services including Google Analytics to help analyze the use of our websites. These tools use cookies to collect and generate information about your visits to the PAC website (including your IP address) that is transmitted to their servers in an anonymous form for processing. PAC studies patterns of website activity to improve the experience of visitors to the PAC website. The use of these tools does not allow PAC or our analytics service providers to identify individuals. PAC will never use the statistical analytics tool to track or to collect any personal information of visitors to the PAC website. You can opt out of analytics activity by setting your browser to refuse to accept cookies from the PAC website. Some browsers can be set to accept all cookies, reject all cookies, or notify you when you receive cookies. If you choose to modify your browser, some pages of the PAC website may not function properly or as desired. Please consult your browser’s Help Menu for instructions. For your information, Google currently offers a free Google Analytics opt-out tool for certain browsers.

Internet Security

Notwithstanding anything else under these terms and conditions, as the internet is not a secure medium, the privacy of your communications cannot be guaranteed. The nature of internet communications means that your use of this website and communications to PAC, either through this website, email or otherwise, may be susceptible to data corruption, unauthorized access, interception, and delays.

Governing Law

Your use of this website and these terms shall be governed and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada without regard to the conflicts of laws principles thereof. You acknowledge that you have full legal capacity to use this website in accordance with the foregoing. By using this website, you acknowledge and agree to submit and attorn to the exclusive jurisdiction of the courts of the Province of Ontario in this respect. If you use the Website from another jurisdiction, you are responsible for compliance with all applicable local laws. In addition to complying with these terms, you agree to use the website for lawful purposes only and in a manner consistent with local, national, or international laws and regulations. Some jurisdictions may have restrictions on the use of the Internet by their residents.

Minors

In cases where applicant has authorized a minor to use this PAC site, or any of the Services, applicant recognizes that applicant remains fully responsible for: a) the online conduct of such minor; b) controlling the minor’s access to and use of this PAC site or any of the Services; and c) the consequences of any misuse by the minor. Applicant acknowledges that some of the areas of this PAC site may contain material that is inappropriate for minors.

Termination

Applicant acknowledges and agrees that PAC, in its sole and absolute discretion, may, without notice to applicant, suspend or terminate applicant’s account or applicant’s use of, or access to, this PAC site or any of the Services, and remove and discard any information or content related to this PAC site or any of the services and applicant’s use thereof, for any reason, including where PAC believes that applicant has violated any of these Terms and Conditions. Applicant further agree that PAC shall not be liable to applicant or any other person because of any such suspension or termination. If applicant is not satisfied with this PAC site, or any of the Services or with any Terms and Conditions, rules, policies, guidelines, or practices of PAC in operating this PAC site or any of the services, applicant’s sole and exclusive right and remedy is to immediately discontinue using this PAC site or any of the Services.

Superseding Terms & Conditions for Services

Notwithstanding anything else set out in these terms and conditions where PAC provides you with any additional communications, including but not limited to documentation, terms, conditions, emails, and or forms in relation to the services of PAC (the “Additional Terms”), the terms of service such most recently provided in such Additional Terms shall supersede anything else set out in the terms and conditions set out on this website, where there is a conflict between such Additional Terms and the terms for service found on this website.

SMS/Text Messaging

With your consent, PAC sends SMS/text messages to the mobile number you provide for account notifications and service updates related to your file. Message frequency varies and message & data rates may apply. You may opt out at any time by replying STOP; reply HELP for help. We do not sell or share your mobile number or SMS consent with third parties or affiliates for their own marketing. We use service providers (e.g., messaging vendors) to deliver texts; they process your data only to provide that service. We retain opt-in and opt-out records as required by law. For questions, contact [email protected] or 866-383-9744.